Frequently Asked Questions (FAQ)

IOI LiVO is a CARDLESS loyalty programme administered by IOI Properties Group (“hereinafter referred to as “IOI LiVO Programme”) for the purpose of fostering a sustainable relationship between the business and residential communities within the townships developed by IOI Properties (hereinafter referred to as “IOI Townships”) whereby special discounts and offers are given to members of IOI LiVO when they buy, dine or use any services rendered by the participating outlets during the validity period of the IOI LiVO and the participating outlets in turn benefit from the repeated patronage of these card holders.


Anyone who has purchased property(ies) directly from IOI Properties Group Berhad as of year 2000.

Members get to enjoy privileged discounts and offers when they purchase a subsequent property from IOI Properties Group and when purchasing goods and/or services offered by participating outlets.

Please download the mobile app from Google Play Store or App Store and follow the instructions in the mobile app to sign-up as a member.

A copy of Sales & Purchase Agreement (6th Schedule or 1st Schedule) is required to be uploaded for verification purpose during your sign-up in the app. Your application will be reviewed and you will receive an SMS notification once application is approved. 

The verification/processing will take up to 5-7 working days. An SMS notification will be sent out upon completion of verification.

Your card tier is shown under Menu and at the Homepage in the mobile app.

The threshold is based on your highest property purchase price.

Membership Tier Property Purchase Price (RM)
Platinum 1,000,000 and above
Diamond 500,000 to 999,999
Gold Up to 499,999

Just click ‘forget password’ (on the log in page) in the mobile app and follow the step by step guide to reset your password.

All our participating outlets are listed and updated in the app under “Promotions”. When you visit our participating outlets, just launch your app and open ‘MyQR’ for the outlets to recognize you.

For Terms & Conditions, click here to view the PDF file.

For Personal Data and Privacy Notice, click here to view the PDF file.